Cloudwaitress

CloudWaitress is a commission-free online ordering and reservation system that lets restaurants, cafés, and food businesses take direct orders through their own branded website. Instead of paying high marketplace commissions (often 15–30%), venues keep the revenue from every sale while gaining full control of their customer data and branding. One System for Every Order Type Pickup – Immediate or scheduled collection with custom hours and automated wait times Delivery – Self-delivery or Uber Direct white-label integration (no marketplace fees) Dine-in / QR Ordering – Table-side ordering via QR codes or NFC, with automatic table recognition Reservations – Online table bookings with status updates Orders flow in real time to a web-based admin dashboard accessible on any device. Automated receipt printing, order statuses, estimated wait times, audio/email/device notifications, and a bump screen keep the kitchen running smoothly. Key Benefits Zero commission on direct orders Fully customisable branded ordering site (logo, colours, images, fonts) with free SSL and custom domain support Mobile-friendly customer experience with Google Pay, Apple Pay, and Stripe payments 1,200+ integrations (POS systems, delivery partners, and more) Multi-location management, staff accounts with restricted access, sales reports, and promotional tools Easy self-setup (basic configuration in as little as 15 minutes) Available globally with multi-currency and multi-language support Pricing Free plan – Full core features, limited to 100 combined orders + bookings per month (no credit card required to start) Paid plans – Unlimited orders starting from around $39/month per store (Standard), with higher tiers for multi-location and priority support. No contracts; upgrade or cancel anytime. Add-ons available for custom iOS/Android apps and website design. Origin Founded by Christopher Timm in 2012 after he built a custom system for his family’s restaurant in New Zealand to eliminate chaotic phone orders. CloudWaitress launched commercially in 2015 as a response to high-commission marketplace platforms, with a clear mission: help independent restaurants keep 100% of their profits. Restaurants use CloudWaitress to reduce reliance on third-party apps, own their customer relationships, and run pickup, delivery, dine-in, and reservations from a single dashboard. Sign up free (no credit card) and have your ordering page live quickly.